At ThinkInsure, we put our customers first by ensuring an exceptional customer service experience by providing convenient and timely expertise to address your insurance needs. However, if we did not meet your expectations and you wish to provide us feedback, please follow the procedure outlined below.
When you have a concern or issue, your first point of contact should be with ThinkInsure. This will be the quickest way to resolve your issue. Speak with a licensed broker or email us at firstname.lastname@example.org.
If you are not satisfied with the resolution from our office, you can ask to have your issue further reviewed by the Management Team.
If your issue is not resolved by your Insurance Broker and the Management Team, you may escalate your request to file a complaint with the Principal Broker. The Principal Broker acts as the designated complaints officer and will investigate your complaint in a timely manner and provide a response.
If you remain dissatisfied following the investigation and response of the Principal Broker, Registered Insurance Brokers of Ontario can further review your complaint. The Principal Broker will assist Registered Insurance Brokers of Ontario and all applicable regulators in resolving your complaint.
Registered Insurance Broker of Ontario (RIBO) 401 Bay Street Suite 1200, P.O. Box 45 Toronto, ON M5H 2Y4 Toll Free: 1-800-265-3097 Tel: (416) 365-1900 Fax: (416) 365-7664 Review the RIBO complaints process: https://www.ribo.com/complaints/complaints-discipline-process/ Submit a complaint form online: https://www.ribo.com/complaints/complaint-form/ Or by email: email@example.com RIBO Complaint Officers will review and contact you within 1-3 business days to assist. You will be informed by RIBO if a formal investigation will be initiated.
Financial Services Regulatory Authority of Ontario (FSRA) By mail: 25 Sheppard Avenue West Suite 100 Toronto, ON M2N 6S6 By email: firstname.lastname@example.org Review the FSRA complaints process: https://www.fsrao.ca/submit-complaint-fsra
Insurance Council of BC (ICoBC) By mail: c/o Practice and Quality Assurance Department 1400-745 Thurlow Street Vancouver, BC V6E 0C5 By email: email@example.com, Review the ICoBC complaints process: https://www.insurancecouncilofbc.com/consumer-information/making-a-complaint/