About Us Privacy and Security Centre

Privacy and Security Centre

Last Updated: April 3, 2024

The security and protection of your information is very important to us. Our Privacy and Security Centre provides security and privacy related information for Questrade Financial Group Inc. and all its subsidiaries which includes Questrade, Inc., Questrade Wealth Management Inc., QuestEnterprise Inc., QuestGlobal Inc., Community Trust Company, Think!nsure Ltd., and Zolo Ventures Ltd. (and its subsidiaries), and Flexiti Financial Inc. (and its subsidiaries). In addition, QuestMoney and QuestMortgage® are services provided under license by Community Trust Company, and trademarks of Questrade, Inc. All of the foregoing entities are collectively referred to as the “Questrade Group of Companies”, “Questrade”, “we” or “us”. The Questrade Group of Companies provides deposit, investment, loan, securities, mortgages, real estate and other financial products or services.

We’ve developed our Privacy and Security Centre to help you understand how we protect, use and share the information, including your Personal Information you provide to us.

Where can I find out more about Privacy?

Learn more about privacy at Questrade:

About Personal Information

"Personal Information" is any information about an identifiable individual. It may include, without limitation, an individual's name, age, date of birth, home address, social insurance number, marital status, income, account number, client identification number, personal email address and messages, and Internet Protocol (IP) address.

Personal Information doesn't include business contact information of an individual which is collected, used, or disclosed solely for the purposes of communicating or facilitates communication with the individual in relation to their employment, business, or profession.

Personal Information also doesn't include any information that is aggregated or anonymized.

We have a dedicated privacy program that protects the Personal Information that we collect, use, disclose, and store and helps ensure that Personal Information is handled in accordance with applicable laws and industry standards.

Earning and maintaining trust is at the core of what we do. We are committed to transparency in our privacy practices and we want you to interact with us in confidence. We invest significant resources to protect your Personal Information, and are always guided by our privacy values. In particular, we endeavour to treat all our customers equally by ensuring that our customers can access their Personal Information and withdraw consent to collect Personal Information at any time.

Additionally, we pledge to:

  • not sell your Personal Information to anyone;
  • ensure that the Personal Information we collect from you will be used for the purposes of providing our products and services and improving those products and services;
  • limit the collection and storage of your Personal Information to what is relevant and necessary to provide you with our products and services;
  • process your Personal Information in a manner using appropriate security and confidentiality measures.

The information you share with us allows us to provide you with the optimal customer experience when using our products and services.

Information sharing provides a range of benefits to our customers, including innovating and enhancing our product suite and services. For example, we will share your information within ThinkInsure to understand your financial needs and to deliver financial products and services that best meet them.