How To Avoid Auto Body Fraud And Repair Scams

Fraud investigation: Aviva uncovered auto body shop scams in Ontario

To investigate the increasing number and cost of claims in Ontario, Aviva Insurance Canada undertook a fraud investigation. Their findings were eye-opening.

Not only is it prevalent in repair shops, the year-long investigation found :

• Fraud was identified in 9 out of 10 cases – only 1 shop acted honestly.
• Tow truck drivers invoiced for services they didn’t provide.
• Some shops caused additional damage to vehicles purposefully.
• Repair shops regularly overcharged.
• Shops charged for new parts but installed used parts.
• Insurance companies were invoiced for work that never happened.

In total, 57% of the total repair costs billed to Aviva as part of the investigation were fraudulent. Aviva estimated the total damage for the 10 vehicles at $30,000. The shops billed them about $61,000.

Learn more about the investigation here.

Auto repair fraud costs us all

Automobile repair fraud costs us all. It's estimated to cost insurers and drivers $537 million annually in Ontario. In Canada, it costs more than $2 billion a year, which can contribute to rising car insurance in Canada costs.

About $100 to $150 of your premium goes toward paying for auto insurance fraud.

7 common car repair scams to watch for

Avoid these common issues that some mechanics may try to pull while your vehicle is getting fixed :

• It's worse than we thought : After the initial inspection, the mechanic identified the issue to be worse than anticipated. You know what this means – more money to repair.
• They say you need more work done : This is a common upsell scam. A shop will recommend a series of additional " urgent repairs."
• Unauthorized repairs while you were away: You drop off the car only to find out additional work has been completed without your authorization. They want you to pay for the work before you get the car back. Don't pay for anything you didn't authorize. Shops need written permission to do repairs. If they refuse, call the police.
• Oil change upgrades : The mechanic recommends “upgrades” to synthetic oil and finds issues with gaskets or other parts.
• The Flush : The shop says you need to flush your cooling system, transmission, or other fluids from the engine. They prey on unsuspecting drivers who don't know any better. Always follow the manufacturer's recommendations.
• Fake leaks : The mechanic finds a “leak” in one of the engine hoses. They may even go to the length of spraying the substance on the engine to show you the "issue."
• Premature replacement : Mechanics recommend you replace your brakes, brake pads, shocks, spark plugs, or other components. They say it's not safe to drive your car without the work being completed.

What to do if you suspect an auto repair scam

Suspect a scam or a rip-off scheme at a mechanic shop?

• Contact your insurance company : Your insurer or advisor can investigate the matter and provide you with information about the next steps.
• Report it to the Insurance Bureau of Canada : You can file an anonymous complaint with IBC Ontario.
• File a complaint : You can file a consumer complaint with the Ministry of Government and Consumer Services.

Tips to choose a reputable auto body shop

Finding a trustworthy mechanic can be a challenge. If you've never been in an accident, you may not have a preferred repair shop. Here are some tips for finding a reputable body shop:

• Use recommended shops : Your insurer will happily provide you with a list of recommended car repair shops in your area. Consider taking your vehicle there for work. It will simplify the car insurance claims process, billing, and the shop will work with your insurer directly.
• Get a referral from a trusted person : Ask trusted friends and family members about who they use for vehicle repairs.
• Check out shop certifications : When considering shops, make a note of their certifications, licenses, warranty programs, and other trust seals.
• Read reviews : Reading online reviews can tell you a lot about previous customer experiences and what you could experience yourself if you take your vehicle into the shop.

Know your rights when getting your vehicle repaired

It's important to know your rights when getting claim work done on your vehicle or simply getting car maintenance.

The Motor Vehicle Repair Act and Consumer Protection Act outline your rights. It's important to educate yourself about your rights, maintain good car repair records, and do some research about the vehicle issues you are having before taking your car into the shop. This will help you better understand potential repairs and help reduce the odds of being a victim.